Feature Guidance
Need help with inward entries, sales, payments, ledgers, stock, or reports? Mention the module and the action you were trying to complete.
Mandi ERP Help Centre
How can we help you today?
Find quick answers, learn where to get help, and get back to managing your mandi operations with confidence.
Support options
Choose the help you need
Start with the relevant area below, or browse the frequently asked questions.
Account & Access
If you cannot sign in or a menu is not visible, confirm your account status and user role with your mandi administrator.
Technical Assistance
For an error or unexpected result, share the steps to reproduce it and a screenshot with sensitive information hidden.
FAQs
Frequently asked questions
Quick guidance for common account and application questions.
Still need help?
If these answers do not solve your issue, contact the support team with the module name, steps followed, and the exact error message.
Go to Contact page
Open the Login page and use the Forgot Password option, if enabled for your account. Follow the on-screen verification steps. If you are still unable to reset your password, contact your administrator or the support team.
After signing in, open the relevant Reports or Ledger section from the application menu. Available screens depend on your assigned role and permissions. If a required menu is missing, ask your administrator to check your access.
Menus and actions may differ according to your role and access settings. Contact your mandi administrator and share the name of the missing menu or feature so they can verify your permissions.
Check the available stock and quantity before saving the sale. Also confirm that the correct item and unit are selected. If the displayed stock does not match your records, do not repeatedly submit the transaction; share the item name and relevant entry details with support.
Share the page or module name, the date and approximate time, the steps you followed, and the full error message or screenshot. Hide customer, bank, or other sensitive details wherever possible. Never share your password, OTP, or login credentials.
Note the device model, app version, the screen where the issue occurred, and whether it relates to login, data sync, or printing. Include a photo of the error or a sample print with private information covered when contacting support.
Contact support
Let’s get your issue sorted.
For anything not covered in the FAQs, reach out to the team. Please include enough detail for us to understand the issue without sharing confidential login information.
Describe the stepsTell us what you clicked and what happened next.
Attach a screenshotInclude the error message, with sensitive details hidden.
Keep your account safeNever send passwords, OTPs, or private credentials.
Security reminder: The support team does not need your password or OTP to investigate an issue. Do not include these details in emails, screenshots, or messages.